I've been working in the fitness field for nearly a year and a half now and I've seen and dealt with a lot. Now in my case most of these experiences come from one severely dysfunctional gym member, but today I will not talk about that giant ball of madness.
Today, I will talk about this giant ball of madness: a woman comes into the gym today to cancel her membership due in part to reasons I will talk about in full soon in this blog. The short version is that the gym I work at is closing in a few days and a different gym already bought up everyone's memberships. This woman was a member at the gym that bought said memberships and she is absolutely not going to go back to that gym for personal reasons. I give her the phone number to make the call to cancel and she gives me an endless run of shit saying she's been trying to cancel that way for a week now and she just can't get ahold of anyone. That's always a red flag in the customer service world because trying for a week usually means spent five minutes on the phone, if that, and didn't get the immediate result she wanted. So I pretty much called her on it and delved deeper into why she's so adamant about not going back to that gym. She says the people there are crazy and she can't be since she is blonde and looks like an Italian leather boot. I asked her to explain what she meant by crazy since I've been at that gym several times lately and haven't run into any of the silliness she claims is going on, so I'm absolutely positive this woman is the problem and not everyone else around her. And the answer I got knocked me on my ass. The short version is that this woman is racist, she hears all those other people talking in other languages and it absolutely must be all about her. She thinks black people are gross. So she's just going to join the women's only gym because she is so sure it will only be filled with the whitest folk around because she deserves at least that because she's white, you know.
I've heard a lot of reasons people want to cancel their gym memberships but racism is an entirely new one on me.